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Public Information

Complaints

Tell us when a service has fallen short. Every complaint gets a reference number, is handled by the responsible office and can be followed up online.

How we handle complaints

  1. 1Send your complaint. You get a reference number and tracking code at once.
  2. 2Acknowledged within 2 working days and passed to the office responsible.
  3. 3Resolved within 14 working days where possible. If it takes longer, we tell you why.
  4. 4Not satisfied? Ask for your complaint to be reviewed by the Principal, quoting your reference number.

Still not resolved?

You may take a complaint about a public office to the Commission on Administrative Justice (Office of the Ombudsman).

www.ombudsman.go.ke
Something else? Corruption, fraud or harassment: report it confidentially. Examination results: follow the appeal procedure in the academic regulations. Suggestions and compliments: send feedback. Our service standards are in the Service Charter.

Already sent one?

Follow up with your reference number and tracking code.

Track a request

Send your complaint

Fields marked * are required. You will get a reference number as soon as you send the form.

Your details

We use these only to handle and reply to your complaint.

Your complaint

Include dates, places, the office or persons involved and anything you have already done to resolve it.

PDF, Word, JPG or PNG, up to 5 MB.

Sent securely. Only the staff handling it can see what you send.