Student & Staff Support

Help Desk

Open a support ticket for ICT, portal, fees, registration, examinations, accommodation or welfare questions. You will get a ticket number to follow up.

Home
Campus Life
Help Desk

How the help desk works

1Open a ticket and describe the problem. You get a ticket number straight away.
2It goes to the right office: ICT, Finance, Registrar, Accommodation, Library or Dean of Students.
3You get the answer by email and on the tracking page.

Try these first

Urgent? Tickets are handled Monday to Friday, 8.00am – 5.00pm. For anything urgent call +254 (0)725 905 303 or +254 (0)737 412 833 . Never send your password to anyone, including the help desk.

Already sent one?

Follow up with your reference number and tracking code.

Track a request

Send your help desk ticket

Fields marked * are required. You will get a reference number as soon as you send the form.

Your details

We use these only to handle and reply to your help desk ticket.

Full name

Email address

Phone number (optional)

Registration number (optional)

Your help desk ticket

What do you need help with?

Subject

Describe the problem

Include any error message you see. Never send your password.

Screenshot or document (optional)

PDF, Word, JPG or PNG, up to 5 MB.

I confirm that the information I have given is true to the best of my knowledge, and I agree to KVUC using it to handle this help desk ticket as described in the Privacy Policy.

Sent securely. Only the staff handling it can see what you send.